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Below you will find a list of our most frequently asked questions.

If you have a question that is not listed, or for additional information, please email us.

We will respond to your query promptly.


How can Prizm make dark colors?

Through superior technology, Prizm has created a chemistry that reduces the heat of PVC material without affecting the UV inhibitors.

Is it maintenance free?

Prizm Vinyl does require a limited amount of maintenance.  Under normal conditions this maintenance is in the form of annual washing of the fence with a mild detergent to keep it looking new.

Will white vinyl fencing turn yellow?

Titanium Dioxide (TiO2) is the chemical that protects vinyl from turning yellow.  Prizm Vinyl uses the highest effective amount of TiO2 to maintain the color.

Can it break?

Prizm Vinyl can break if subjected to a direct impact such as an automobile crashing into a fence line.  Under normal use, the fence will not break when installed properly.  Pickets are easily replaced if damaged.

Does it expand?

It is normal for Prizm Vinyl to expand and contract during temperature changes.  Your contractor will allow for expansion and contraction during the installation process.

Will it crack, chip, peel or rot?

No.  During the life of the product it is warranted against surface cracking, peeling, chipping or rotting.  See Prizm Vinyl Lifetime Warranty.

Will it mildew or mold?

Prizm Vinyl will, when subjected to extended damp weather, collect mold and mildew.  The material however can be cleaned with a solution of mild household detergent and water.

Does the product become brittle in winter?

As with most vinyl products, Prizm Vinyl will become less flexible in the coldest weather conditions.  However, unless subjected to unusual impact, it will not break or crack.  Our products have been engineered to accommodate temperatures ranging from -65°F to 120°F.

How does it stand up in the wind?

Prizm Vinyl is designed to withstand normal wind load. The amount of load is dependent on the installation of the posts and horizontal rails. If installed according to Prizm’s specifications the fences will stand up to 60 mph wind load. 

How do you clean the fence?

As with all exterior products, Prizm Vinyl will become dirty when exposed to the elements.  A mild detergent and water should be sufficient to keep your fence looking new.  For tough stains, Soft Scrub™ or baking soda will work well.  To remove stubborn stains use Simple Green™ and 0000 steel wool.  Power washing will provide the best results.

Is the fence graffiti proof?

Although not classified as graffiti proof, Prizm Vinyl is easy to clean and most paint comes off with just a little effort.  It may require the use of a pressure washer or in extreme cases the use of paint thinner.  Very fine sandpaper (400 grit) can be used when some spots will not come off using the above methods.

How does it hold up to weed eaters?
As with all vinyl products, direct contact with lawn and garden equipment can cause damage to the posts and pickets. Use caution when operating any type of equipment near fencing, especially commercial trimmers, which are more aggressive.
How high can I make the fence?

Since the picket material is solid, Prizm Vinyl can accommodate heights up to 12’.   However any fence over 6’ is considered a custom design.  Always check with local building codes.

Do you cement the posts?

We recommend the use of cement in all posts-See the Prizm Vinyl Fence Installation guide for further details.

How big should the hole be to cement the posts?

A good rule of thumb is to dig the holes twice the diameter of the post and put cement to within two inches of the top of the hole.  See the Prizm Vinyl Fence Installation guide for further details.

Can I get custom styles made?

Virtually any style that can be made from wood can be made out of Prizm Vinyl materials. With 6 colors and solid wood-like pickets, the styles are only limited by your imagination. Contact your local dealer/contractor with your custom design specifications.

Can you make gates from the product?

Prizm Vinyl fabricates gates from the same material as the fence.  The hardware is made of super-strong polymer which will not rust, bind, deform or stain.

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